FAQs on Packages to be sent via DHL : Website2

DHL Service Center Most Common Customer Q&A

In this article, we will discuss the DHL service center and about questions from customers.

DHL International GmbH is a provider of parcel or parcel delivery services but not only domestically, you can also send parcels or parcels to various countries in the world. Especially now that online shopping from market markets outside Indonesia is no longer new, there is already a lot of e-commerce that make transactions easier.

Not only for online shopping, you can also open a business in a wider range. If you’re used to being a buyer, you can start a business to get a new income as a seller. DHL can be a recommended means of sending packages that can help the process of buying and selling between countries.

You can also contact the DHL service center which is ready to serve consumers 24 hours if there are things that cause the package to be thwarted, questions about the delivery of goods, Customs and others. This courier service provider company has existed since 1969 and has even delivered 1.3 billion packages per year, so of course it is trusted.

FAQs about shipping goods through DHL

The most common question normally asked in call centre services is the same service is when delivery arrives? For those of you who have questions about shipments, you don’t actually need to contact customer service because you just need to visit the DHL tracking page by:

  1. Open the DHL Indonesia website, which is dhl.co.id
  2. Once the home pageis open, click on the tracking option
  3. After clicking the tracking option later you will be asked to enter a number or reference to get a status notification once you get proof of delivery

Even through the tracking menu you can also monitor the shipment, so you can contact the DHL service center if you only experience problems but about lessons or delivery of goods, but only for tracking and shipping items, you can get as much information as possible from the DHL Indonesia website page.

The most important thing is that you have saved the tracking number so you can know where the package is being sent. The tracking number or receipt number consists of 10 digits, before the tracking verification several times to disable that the receipt number or tracking number is indeed valid.

Except when you experience certain conditions such as the tracking number is lost or not saved, the waybill number has a problem, the information for the shipment does not match the actual destination and others can only contact the DHL service center.

FAQs on Packages to be sent via DHL

Another question or question and answer often asked by customers is about packages. Especially if someone is doing international shipping for the first time what is the first time you use DHL express services, so it is quite natural that there are many questions, the most common of which are:

  1. What are the payment methods for DHL?

For those of you who have just created an account, you should choose regular delivery and later there is a price offer that can be traded and you can pay bills monthly.


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  1. What is the maximum size for goods to be shipped?

for international shipments, using special cars and aircraft where the size of the shipment should not exceed the dimensions of 120 cm, later you are also required to provide information on the weight of the goods, especially for shipped goods weighing more than 50 kg.

  1. Why are sent items denied by DHL?

For this one question, it is actually very simple where DHL itself has provisions for sending goods. There are indeed some prohibited materials such as hazardous waste or war equipment and sharp weapons.

There are so many questions that can be answered simply by going to the home page of the DHL Indonesia website and you need to contact the DHL service center if it is related to damage or loss of goods. Later the DHL team will help you do tracking about lost objects and claims damaged objects.

FAQs on How to Send a Package

DHL itself strongly supports the development of small to medium-sized businesses, it is not  surprising that many say this international courier or expedition is really an ideal partner for business between countries. Even for beginners, there is no need to worry because the DHL team will also help you take care of custom management and excise.

In addition, the shipping business that uses DHL services has existed since 1969 and still exists to this day even the network is quite wide around the world. DHL even has a network of more than 220 countries and regions, with wider coverage, your business can run smoother.

Sending items with DHL is also very easy, you can get it to the DHL service center only needs to provide information about the items to be shipped and the location. Then try calculating shipping costs, see also the list of prohibited items so that the package you will send does not experience problems, in Indonesia the following are prohibited commodities:

  1. Gambling tools
  2. Animals
  3. Antikitajiet
  4. Pornography
  5. Laser disc
  6. Dangerous goods
  7. Ivory
  8. Asbestos
  9. Tax stickers

After that, you can choose a service, you can choose international services to other countries or international exports and services from other countries to your country or import. You can also choose other preferred services, such as adding packaging then shipping outside working hours or protecting the value of shipping and others.

How to Contact DHL Service Center

If the information on the home page of the DHL Indonesia website is not yet understood by you or there are other obstacles that need to be requested by the DHL team directly, then you just need to contact customer service. There are many ways you can do this, from sending emails to livechat and hotline services.

You can go to the home page of the DHL Indonesia website then at the top right there are several options, one of which is to contact DHL express. Click the option to contact DHL express later there are several options to communicate with customer service, one of which you are filling directly on the complaint page in the format:

  1. Name
  2. Email
  3. Postal code
  4. Customer account number
  5. Post
  6. Telephone
  7. Details of comments

What can use the fast service, just click the chat now option, will later be directed to the livechat service from the  DHL service center team. In addition, you can also call the hotline number that can be accessed 24 hours of free food, i.e. 0800 1 333 333 or other hotline numbers at +62 21 7917 3333.

For the hotline service, you can communicate both ways so that what is your complaint can be delivered properly as well as get the best solution. So for those of you who want to do business not only domestically, express DHL can be one of the options.

Expanding market reach is indeed the most effective way to get your business to grow. Usually the barrier for an exporter is the delivery service, while DHL express is very helpful for small to middle-class traders and there is even a DHL service center  service service that is ready to help you.