Don’t Be Afraid to Ask, Grab Call Center Is Now Easier: Mocipay

Grab Call Center is the best help and information center, always helping customers get answers to their complaints.  This feature makes it very easy for you to get help services without the need to visit the nearest branch office. We are free to make calls not having to meet with CS.

Gra b helpcenter can be accessed in the Help Center feature contained in the application. We cannot use it before installing it on a smartphone or gadget. Innovations that are said to be not new but continue to experience the latest innovation processes continue to be developed. Through advanced systems, it makes it easier for partners to find valuable information.

The Grab Call Center help center can be accessed directly from your application. There is an advantage that customers will get, namely the ease of obtaining news because there is a collection of important articles to help you answer questions. There is already a form so that we can submit a complaint and then answered more accurately.

Gra b helpcenter is very accessible and more practical because you only need to browse the application.  Another advantage is the time factor where customers can call Customer Service anytime they are.  It’s definitely getting more frugal, right?

How to Call gra help center b

Before choosing to make a direct call to the admin, there are some of the easiest and least paid ways to get answers to complaints you submit.  There are main stages that need to be done. Here’s how to get partners to ask through the Help Center.

  1. Go to profile

Now, you can contact the  Grab call center no need to come directly to the outlet. The way to access the help is to open the application and then select the account page. There we will look at the help menu and just click. Wait until the apk leads to the next view. Choose a Help Center.

  1. Question options

At Grab Call Center you will be made easier to ask questions as well as get answers. On the page there are already many options such as how to pay, replenish balances, account changes to partner-specific guides. But if not puas for the information can choose “Contact Us”.

  1. Choose a question topic

On grab’s help page, you’ve been presented with a variety of topics to ask questions. Make sure our theme, in accordance with the information that is needed. It has been clear which question is most often sought by partners. This is the fastest and easiest way without the need to contact CS and then wait for antrian.

  1. Calling Customer Service

After clicking on the Contact Us menu, you will be redirected to another page to call the Grab Call Center admin.  The call is paid and the amount depends on the type of profider used. Payment is valid for one minute running, but if you want to be free please use the question option on the previous page.

How to Send Grab Help Center Messages

In addition to the Grab help center  can be done by calling Customer Service via phone, you can also send a written complaint.  Beforenya we can access the company’s official email at the address.  However, starting in December 2018, the service has been disabled.

That is, we can only file a complaint in writing directly from the Grab Help Center application.  The position is in the menu of the member profile page and you can file a problem there.  The procedure for filing a complaint to be successful is to follow the following stages.

  1. Email verification

Grab Call Center you cannot access before verifying your email address. The goal is that the application can access the account so that the system will recognize it and then make it easier to send back questions with complaints.  After that, personal information will also be safe, protected from fraud mode so that it takes over your privacy.

  1. Diligently update the application

Applications often errors when you will access the Help Center in Grab can be caused by several factors such as network and system. To make it run normally again, we don’t need to delete the apk but instead update to a newer version. This update is useful for customers to get a solution.

  1. Reply by email

The Grab team  changed the way it sent complaints via email to an easier system. You can fill out the form located at the bottom of the list of daily articles. Write a complaint being faced and wait until the admin replies to it. The message will be sent back to your email address.

Grab Customer Service 24 hours Specifically For Consumers

Grab Call Center is intended for all partners who already have an account in the app.  You have to register a phone number and create a password. That way the experience of obtaining transportation services online can be obtained very easily without the need to go to the ojek location.

Not only using ojek services, you can order food, drinks, pay bills, or buy goods easily.  But with so many drivers, we sometimes find there arenum who serve originally. Of course as a customer feels upset and wants to report.

To complain you can use the Help Center feature so that people driver get direct action from the company.  Internal parties will help you overcome the complaints faced. The reporting process can be submitted to a special Contact Us menu so that Grab Indonesia can help.

Grab Call Center can be contacted for 24 hours so that you can easily file a complaint at any time.  Especially in the Jabodetabek area, the matter can be submitted to the number 021 80648777. Meanwhile, if we live outside the area, we can call directly through contact 021 80648799.

Filing a complaint directly from ponsel, you will be charged and the price depends on each telecommunication profider used. Use polite language when talking to customer service. Explain the chronology of events in detail so that later they can provide solutions.

Grab Customer Service 24 hours Partner Only

In addition to customers, partners such as drivers and sellers can also file complaints with Grab Call Center.  They are the members who need the most information to make it easy to run a business.  To get help, it is necessary to take several actions, namely calling the Helper center number.

Partners or customers of modern online transportation applications certainly need information that can help them answer questions. Without the need to come directly to the GDC center but only replaced by making an instant call. There are 5 lists of important numbers specifically for business owners, food /beverage shops and drivers.

In the application, partners can access a special Grab Call Center number. Want to need information in a fast and emergency time, you can press the number 1. But if it is not in an urgent situation, do not use the call at this number.

Partners who experience unexpected conditions and must change bisa account information  dial number 2. But to access it, you need to register first with GrabBike and apply for an e-wallet.  Code 3 is for customers on GrabFood services including how to get ve intentions.

Dial number 4 for partners who take advantage of montor and car driver services. Special questions are available that can help customers access GrabBike or GrabCar in a short time. Finally, select call 5 if you want to get information about shipping in various locations.

As a consumer, the solution to file a complaint can be done easily through the application. Those of you who are still shy to ask can maximize the lightning questions on the question list. Next, let grab call center help you get the best answers and advice.

Learn More