How to Access the Air Asia Indonesia Call Center Online
Since 2019, this airline has begun to change Air Asia Indonesia’s call center system, which was previously manual and requires staff in its services, to a fully online and centralized system. This is done, among others, to facilitate Air Asia customers to communicate with the airline.
Initially, the call center system provided by this airline was made only through manual telephone, which would be managed by the staff. Perhaps on the one hand this will further clarify the solution that customers have been waiting for in relation to the various obstacles they face. Unfortunately, there are time and resource limitations.
The Air Asia Indonesia call center, which still uses a manual system , can only be accessed through a door that opens between 06:00 and 22:00 each day. Therefore, in this case, customers can not contact mas kapai every time if something happens.
Air Asia’s services are currently being streamed to the AVA live chat online system, which you can access anywhere and whenever you want. Accompanied by artificial intelligence, this system can work automatically and answer your questions satisfactorily if it matches common questions .
There are also several types of live chat, including live chat provided by Air Asia airline and accessible via social media twitter, Facebook, mobile app or Whatsapp messaging app. The following is a full review of every live chat.
Contacting the Airline via Facebook Messenger
One of the social media that is quite popular even among young people in this regard isFacebook. This app is one of those social media that can provide a lot of information. Through Facebook, users can also exchange messages through the Facebook Messenger feature, which is of course easy to use.
As Air Asia develops convenience services for its customers, it uses this social media to meet suggestions and criticism from its customers online. The airline replaced its manual Air Asia Indonesia call center with the use of a chatbot on its official Air Asia account on its Facebook page.
You can go to the airline’s official page, then click on the messaging section and easily contact Air Asia directly. However, you need to know that Facebook Messenger only uses chatbots and is not directly related to Air Asia staff, who can answer questions in detail.
Still, you can ask questions about various issues and obstacles experienced through Facebook Messenger as long as your questions are still general and not too detailed. Because, this Facebook Messenger chatbot can only provide simple answers for you as an airline customer asking.
Easier Service with Air Asia’s AVA Live Chat
Air Asia Indonesia’s call center is not only transferred to social media, but also to the airline’s official website. The airline also offers a chatbot system on its official website to offer live chat services to customers. Customers can now easily communicate with the airline through this system.
The difference between the AVA chatbot service and Facebook Messenger is quite significant. The live chat system on the official website has been specially created by Air Asia’s IT team so that although it is a chatbot, this live chat can answer and answer more complex questions.
Therefore, Air Asia customers are advised to use the AVA live chat for various questions with highly detailed answers. The online migration of the Air Asia Indonesia manual call center is very beneficial for customers to receive information 24 hours a day, every day.
It is very easy to use. Just visit Air Asia’s official website. After that, find the live chat icon in the lower left corner of the page. You can access this website via mobile or desktop. You can also download the official mobile app.
Air Asia Indonesia Call Center Twitter Account Switching
In addition to using Facebook Messenger as well as the live chat service, which can be accessed from the AVA’s official website, you can also contact the airline through Air Asia’s official Twitter account. Twitter is a social media that is quite widely used by users from all walks of life. Therefore, this method is easier.
Communicating via Twitter is not in the form of live chat as it is on Facebook Messenger or its official website, as there is no chat feature on Twitter. However, you don’t need to be confused to communicate through this social media. The things you need to do are pretty easy.
You just need to send a direct message to Air Asia’s official Twitter account in @AVA_airasia . You can also mention the account in posts you tweet to get a reply . The advantage of this system is that it directly includes personnel from Air Asia.
This means that your questions can be answered maximally and in detail. After asking questions about the previous method, the airline will contact you again. As long as the problem asked is not too severe, you can receive a transfer directly or in the form of an AVA chatbot through the Air Asia Indonesia call center.
Mer asakan Whatsapp App with Live Chat Convenience
The live chat service provided by Air Asia is becoming more sophisticated and pampering customers. One of the conveniences is that you can now only contact Air Asia via the text message app whatsapp . Whatsapp support for Air Asia live chat was provided in June 2020.
As a short messaging application that is very popular and used almost all over the world, of course the presence of the live chat service via Whatsapp is a plus point for Air Asia itself . Here, you’ll connect with a virtual assistant or a support team from Air Asia Airline.
Unfortunately, it will take a long time to be able to contact the support team directly. But when using live chat on whatsapp, the method is very easy and even the easiest compared to other methods. You just need to access this app from your computer or mobile phone and then open the chat.
After that, you click on the new contact and enter the Air Asia Indonesia call center number on whatsapp with the +601135165078 number and type anything to start your chat room. Next, you will get a response from the Air Asia chatbot and you just need to follow the next steps.
Thanks to this whatsapp app, you will be easier and more flexible in asking various questions about flights and airlines. Usually, the Air Asia chatbot offers a general question option as a keyword to ask. You just need to answer with a number that matches the list of them.
Now, with the development of technology, everything is really easy and pampers customers. Air Asia is no exception, which has also been upgraded in terms of communication services. Although the Manual Air Asia Indonesia call center is no longer mandatory , you can still communicate in a more flexible and simple way.