UOB Call Center serves customer complaints and various services
The UOB Call Center is certainly useful for its users. UOB itself is one of the banks that is quite old. Although in some places most people don’t know, the name UOB is very popular in big cities. The company was founded in 1956.
If you calculated from this year, August 31, he would be 65 years old. In this long-term existence, many users themselves. Employees alone count as many as 3 thousand people. This means that developments are already seen in many respects. The banking world is really very complex.
This complexity makes different problems that customers often face. This matter needs to be resolved as soon as possible. As a customer, you’ll find it difficult because the knowledge of the banking world itself is not easy to find. Therefore, contacting the UOB call center may be the best option.
It’s not hard to get in touch with the UOB Bank Call Center
Call centers can help in many ways. That’s because CS, which runs the call center, has experienced a long period of training. The long training certainly allowed his knowledge of call centers to mature. It will properly answer every question and complaint submitted by consumers.
Contacting the UOB call center itself is very easy to communicate with. To contact him by phone, the customer must contact 14008. This is the official number of UOB for customer service. The number is active within 24 hours. You can contact him anytime.
But if you contact him, there is a rate paidperu. The prices themselves are uncertain. It depends on the provider used by the consumer. The more expensive the provider, the higher the costs that need to happen. To save costs, it is the right decision to contact via a landline.
Contacting the UOB call center via landline is actually cheaper. That’s because the cost of a landline is set every month so customers don’t have to spend more. Although it is extremely convenient, the cost is often a problem for consumers when they call the number.
Therefore, there is another way to contact the service via chat. To use the service, customers can contact UOB’s official email address. The official email itself can be found at the UOB address care@UOB.co.id. However, communication by e-mail differs from communication by phone.
If you contact the UOB call center by email , you need to be patient while waiting for the provider to provide the answer. To make it easier, be sure to ask questions in the clearest possible chronology. This approach will make it easier for vendors to provide the best answers customers need. The speed at which the answer really benefits you.
Detalyadong customer reklamo scheme
Customer complaints are the main feature of the call center. When contacting us, there are complaints that customers can make so that the alleged loss can be paid. However, when he contacted the call center, that does not mean that the loss will be immediately paid. There is a procedure that needs to be adopted first.
Let’s take an example when a certain amount of money is transferred. For example, you transfer money worth 100 million rupees to colleagues. However, there was one indication that the move had failed. When looking at the balance, it turns out that the balance is reduced according to this amount.
In this case, you can of course contact the UOB call center. When contacting the call center, customers first contact CS. Doon, in addition to complaints, CS will also ask several questions. If all is complete, the complaint will be followed.
When following up on the complaint, CS refers to the matter in the appropriate field. The corresponding field will examine why balance can be reduced if delivery is not made. In this way, the cause of the reduction in balance is known. As a rule, this occurs because of an error in the system.
If the problem was actually due to a system error, the UOB call center apologized to the consumer and at the same time sent an explanation about the results of the investigation. Explanation of the results of this investigation can be sent through various media, from email, phone to SMS. In the message, UOB will announce its consent to consumer complaints.
In the deal, the lost value of 100 million will be returned to consumers. After returning the money, the customer can check the balance to make sure the money is actually received. Once you are entered, the complaint process is complete and customers can perform tasks as usual.
There are several conditions in which a complaint has been rejected
If something goes wrong because of the system, all complaints will be approved by UOB. Approval is granted directly through an official message. However, if the error was due to negligence on the part of the customer, the bank would reject the complaint. This refusal was sent directly by the UOB call center.
Of course, his refusal was not formally carried out. The clear justification is given why the appeal was rejected. If you experience this decline, there are few options that customers can choose from. The first choice certainly stops here because it is known that mistakes are made personal.
However, if you feel you have done nothing wrong, the customer may file additional complaints. For this type of problem, the call center will also provide instructions for the next stage of the complaint. In the complaint, the consumer can pass it on to two official institutions.
The first official institution is BI. Bank Indonesia will accept complaints relating to the payment system. The payment system itself varies from credit cards, ATMs to money transfers. If the problem is the loss of balance of 100 million, as in the example above, a complaint is filed with BI.
However, in addition to BI, complaints can also be submitted to the Official Journal. OJK itself stands for the Financial Services Authority. OJK is an institution that handles consumer complaints. Complaints vary themselves from checking accounts, saving on loans. You can also contact him for further complaints.
However, BI and OJD are the final stages of the complaints. Once the two have made a decision, UOB and the customer must agree and accept it. From here, this matter will be resolved and there are no problems between the two. In contacting the call center, provide clear guidance on the matter.
Various problems can be solved by call centers
There are various issues that cause consumers to contact the UOB call center. One of the issues concerns debit cards. The most common problem customers face is swallowed debit cards. This can happen because it takes too long to enter the card or enter the PIN too often and too often.
Additionally, you can also contact the call center if you have any questions about the banking world. The question can also cover all aspects. By asking the call center, cs will provide a detailed explanation of the question. Of course, CS’s response is more satisfying than finding an answer even on the Internet.
There is no need to hesitate if you contact CS for different purposes. Having it serves as a guide for customers. And so, indeed, the place where difficulties are felt, a way out is sought by the call center. Finally, contacting the UOB call center is very easy and the cost is not high.