CIMB call center, report your complaint using different platforms
As one of the main banks, CIMB call centers are now accessible using various platforms. From conventional lines such as phones to the use of internet media. This allows customers to use the platform to make contact more flexibly.
Various kinds of complaints can be reported directly to the center, from trivial matters such as incorrect data entry , to cases of fraud. Customers are encouraged to make the most of this feature. Don’t let it go when something unpleasant happens.
If customers are actively involved in reporting such incidents, it will also be easier for banks to improve consumer services. Not the maximum service is the dream of all customers. To do this, do not hesitate to use the CIMB call center to send a complaint.
If you feel that using common means such as a phone it is not possible to file a complaint, use email or other digital media. If you use email, capturing an image can be used to clarify issues that cannot be expressed in words.
How to contact a CIMB call center using the telephone network
One way to contact the CIMB call center is to use the number 14041. The number is official from the bank, which candidates and customers can use to find information and file complaints. Do not receive the wrong number as it is potentially fraudulent.
CIMB Bank provides its customers with round-the-clock customer service throughout the 24 hours. Regardless of the holidays, if a breach occurs, you can immediately make a report so that the problem can be resolved. So customers will be more comfortable using CIMB services.
Various problems can be solved without having to come to the branch, if you use consumer calls from the bank. From the obstacles that occur during transfers or transactions to the problem of losing an ATM card can be reported at any time.
Of course, as a smart consumer, you will use this service to the maximum extent possible. There is no need to believe hoax messages if the CIMB niaga call center reduces your savings balance when making calls. Such things should not be believed, because it is clearly a scam.
To avoid misinformation , it is highly recommended that customers inform themselves directly at the bank. Nowadays, oblique messages are often circulating that are not clear about the source, so as a wise customer, you need to check the information.
Of course, you are only charged for making consumer calls according to the tariff of the network operator. In addition, CIMB bank no longer makes any deductions for its customers. Use this customer service to find accurate information about the bank.
Contacting the CIMB call center from overseas
For customers who work or vacation abroad, you don’t have to worry about the hassle of calling customer service. You can still connect with CIMB Bank using the number provided. Simply call +6221-29978888 and get in touch with the center.
You will immediately contact customer service to receive complaints or questions. The costs incurred in contacting the CIMB call center from abroad still depend on the tariffs of the telecom operator . So the rates can certainly vary from one to the other.
Calls from abroad will be accommodated by this bank on a separate server. So you don’t have to worry about waiting too long because of the large number of customers on the phone. If the channel is busy, just try again for a few minutes to connect.
Calls from abroad can also be made at any time for 24 hours. CIMB Bank has never closed the communication channel between the customer and the center. This allows consumers to still search for information or make complaints even during holidays or certain hours.
When it comes to the quality of calls from abroad, again, it depends on your communication provider. If you use a good service , the network and voice will also be maximized. Avoid making foreign calls during bad weather, as this will affect the sound quality and convenience of your services.
How to report complaints from bank customers using email
Not only from the mobile line, currently CIMB bank has also opened consumer services using e-mail. So, in case of complaints that need special details, you can use this feature . It will be easier for customers to explain problems using email media.
In order to connect to customer service from the CIMB bank, you just need to send an email to firstname.lastname@example.org . The email address can be used by candidates and customers to find information and also to file complaints about banking issues.
The email provided by CIMB is an additional support for the CIMB call center so that customers with certain interests can quickly report their problems. Some complicated cases, such as data entry errors and transmission failures, can be easily reported using email.
Just attach a screenshot as one of the proofs of system failure . This, of course, makes it easier for the bank to confirm the matter. So, without coming to the branch, you can solve the problem.
The email reply from CIMB bank is also very fast in a matter of minutes , customers can connect and get a response. You don’t have to wait long, let alone days, to receive a reply email from your bank. Customer convenience is a top priority so you can make transactions smoothly.
Bank CIMB reaches customers with social media
Along with the growing trend of using social media , CIMB bank also has an account to reach customers. You can search for these social media accounts on twi tter, facebook, and instagram. So you can practically communicate directly with the bank.
Social media can also be used to report crimes such as fraud. Currently, irresponsible people use different modes on behalf of CIMB banks . If you know of such a case, contact the bank immediately.
Of course, as a cooperating customer, you don’t want other customers to experience fraudulent crimes. This will certainly be harmful and will also cross out the image of the CIMB bank. For this reason, social media has been created to make it easier for people to get to banks in a short time.
Opening a social media application did not take long compared to having to contact the CIMB call center. The reaction of the administrator from social media was also quick, because there was already a special officer who could handle it. So the exchange of information between the customer and the bank can take place quickly.
In addition to being used to file complaints on social networks from CIMB banks, it also often provides important information about banking. So, there is nothing wrong with following these social media accounts to increase knowledge. New things can certainly be discovered through the platform.
Once you know how to communicate with CIMB, you will definitely no longer hesitate to file a complaint. If you come across a complaint, report it to CIMB immediately, as customer convenience is a priority. Maximize the CIMB call center function for your comfort and safety.