Contacting the CIMB call center from overseas : Diagram

CIMB call center, report your complaint using different platforms

As one of the main banks,  CIMB call centers are now  accessible  using various platforms.   From conventional lines  such as phones  to the use of internet media. This allows customers  to  use the platform to make contact more flexibly.

Various kinds   of  complaints  can be reported directly to the center,  from trivial matters such as incorrect data entry , to cases of fraud. Customers are encouraged to  make  the most  of this feature.  Don’t let it go when something unpleasant happens.

If customers are actively involved in reporting such incidents, it will also be easier for banks to improve consumer services.   Not the maximum service is the dream of all customers. To do this, do not hesitate to  use the CIMB call center to send a  complaint.

If you feel  that using common means  such as a phone it is not possible to file a complaint,  use email or other digital media. If you use email, capturing  an image  can be used to clarify issues that cannot be expressed in words.

How to contact a CIMB call center using the telephone network

One way to contact the CIMB call center  is to use the number 14041.   The number is official from the bank, which candidates   and customers can use to find information and file complaints.   Do not receive the wrong  number as  it  is potentially fraudulent.

CIMB Bank provides its customers with round-the-clock customer service throughout the 24 hours.   Regardless of  the  holidays,  if a breach occurs, you  can  immediately make a report so that the problem can be resolved. So customers will be more comfortable using CIMB services.

Various problems can be solved without having to   come to the  branch,  if you use consumer calls from the bank.    From the obstacles that  occur during transfers or transactions to the problem of losing an ATM card can be reported at any time.

Of course,  as a smart consumer,  you will use this service  to  the maximum extent possible.   There is no need to believe hoax messages if the  CIMB niaga call center reduces your savings balance when making calls. Such things should not be believed, because it is clearly a scam.

To avoid misinformation  ,  it is highly recommended that customers inform themselves directly at the bank.   Nowadays,  oblique messages  are  often circulating  that are not clear about the source,  so as a wise customer, you need to check the information.

Of course,  you are  only charged for making consumer calls  according to the tariff of the  network operator.   In addition, CIMB bank no longer makes any  deductions for its customers.   Use this customer service to find accurate information about the bank.

Contacting the CIMB call center from overseas

For customers who work or vacation abroad, you don’t have to worry about the hassle of calling customer service. You can still connect with CIMB Bank  using the number provided.   Simply call +6221-29978888 and get in touch with the center.

You will immediately contact customer service to receive complaints or questions.   The costs incurred in contacting the  CIMB  call center from abroad still depend on  the  tariffs of the telecom operator  . So the rates can certainly vary from one to the other.

Calls from abroad will be  accommodated by this bank on a separate server. So you don’t have to worry about waiting too long because of the large number of customers on the phone. If  the channel  is busy,  just try again for a few minutes  to connect.

Calls from abroad can also be made at any time for 24 hours. CIMB Bank has never closed the communication channel between the  customer and the center. This allows consumers to still search for information  or  make complaints even during holidays or certain hours.

When   it  comes to the quality of calls  from abroad, again, it depends on your communication provider. If you use  a good service  , the  network  and voice will also be maximized.   Avoid making foreign calls during bad weather, as  this will affect the sound quality and convenience of your services.

How to report complaints from bank customers using email

Not only from the mobile line, currently CIMB bank has also opened consumer services using e-mail. So, in case of complaints that need special details, you can use this feature . It will be easier for customers to explain problems using email media.

In order to connect to  customer service from the CIMB bank, you just need to send an email to  . The email address can be used by candidates and customers to find information and also to file complaints about banking issues.

The email provided by  CIMB is an additional support for the CIMB call center so that  customers with certain interests can quickly report their problems.    Some complicated cases, such as data entry errors  and transmission failures, can be easily reported using email.

Just attach a  screenshot as one of the proofs of system failure .      This, of course, makes it easier for the bank to confirm the matter. So, without coming  to the  branch, you can solve the problem.

The email  reply from CIMB bank is also very fast in a matter of minutes , customers can connect and get a response.   You don’t have to wait long, let alone days,  to receive a reply email from your bank.    Customer convenience  is  a top priority so you can make  transactions smoothly.

Bank CIMB reaches customers with social media

Along with  the growing trend of using social media   , CIMB bank also has an account to reach customers.   You can search for these social media accounts on twi tter,   facebook, and instagram. So you can practically communicate directly with the bank.

Social media can also be used to report crimes such as fraud.   Currently, irresponsible  people  use different modes on behalf of CIMB banks  .   If you know of such a case, contact the bank immediately.

Of course, as a cooperating customer,  you don’t want other  customers to experience fraudulent crimes. This will certainly be harmful and will also cross out the  image of the CIMB bank.   For this reason, social media has been  created  to make  it  easier for people to get to banks in a short time.

Opening a social media application did not take long compared to having to contact the CIMB call center.   The  reaction of the administrator from social media  was  also quick, because there was already a  special  officer who could handle it. So  the  exchange of information between the customer and the bank can take place quickly.

In addition to  being used  to file complaints on social networks from CIMB banks, it also often provides important information about banking.  So, there is  nothing  wrong with following these social media accounts to increase knowledge.   New things can certainly be discovered through the platform.

Once you know  how to communicate with  CIMB, you will definitely no longer   hesitate to file a complaint. If you come across a complaint,  report it to CIMB immediately,  as  customer  convenience  is a priority.   Maximize the CIMB call center  function for your comfort and safety.

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